Run4Win Privacy Policy

At Run4Win, we respect your privacy and are committed to protecting the personal data you share with us. This Run4Win Privacy Policy explains how we at Run4Win Casino collect, use, store and protect your information when you visit our website, create an account, or play our games. By using our services, you consent to the practices described below.

Who We Are

Run4Win is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. Our Run4Win platform is available on desktop, mobile browser, and as an installable app (PWA), and we serve players in Australia, Canada, Europe, New Zealand, and Kazakhstan, subject to the restricted territories listed in our terms.

Information We Collect

When you register an account, deposit funds, or play games with us, we collect several categories of personal information. We gather this data to verify your identity, process transactions, comply with legal obligations, and deliver a personalised gaming experience.

• We collect registration data such as your name, date of birth, email address, phone number, and country of residence.
• We collect identity verification documents, including government-issued ID and proof of address, as required by our KYC and AML obligations.
• We collect financial information related to deposits and withdrawals, including the payment method used, such as Visa, Mastercard, Skrill, Neteller, Trustly, or cryptocurrencies like BTC, ETH, and USDT.
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and calculate loyalty rewards.
• We automatically collect technical data such as IP address, device type, browser, and operating system when you access Run4Win Casino.
• We use cookies and similar technologies to enhance your browsing experience, which is detailed further in our separate Cookie Policy.

How We Use Your Information

We at Run4Win use the information we collect for legitimate business and legal purposes. Our use of your data is limited to what is necessary to operate our platform safely and fairly.

• We use your data to create and manage your account, including processing login credentials for Run4Win login access.
• We use your financial details to process deposits, withdrawals, and to prevent fraud or money laundering.
• We use your contact details to send you important account notifications, and, where you have opted in, information about our welcome bonus, daily promotions, and VIP program.
• Our VegasHero-style approach does not apply here, but similarly, we use your wagering history to calculate status points within our 28-level loyalty program.
• We use aggregated and anonymised data for analytics purposes to improve game offerings and site performance.
• We may use your data to respond to support requests submitted via email or contact form to [email protected].

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the nature of the processing activity. Our Run4Win platform relies on your consent, the necessity of processing to perform our contract with you, compliance with our legal and regulatory obligations under our licence, and our legitimate interests in preventing fraud and improving our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Run4Win Casino effectively.

• We share data with payment processors to facilitate deposits and withdrawals through methods such as bank transfer, ecoPayz, MiFinity, or cryptocurrency wallets.
• We share data with identity verification providers to confirm your age and identity in compliance with licensing requirements.
• We share information with regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We may share data with the Alternative Dispute Resolution provider, EGIS, if a dispute arises regarding your account or gameplay.
• We share limited data with marketing and analytics partners to measure the performance of our promotions and website.

International Data Transfers

Since we serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. Whenever we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting requirements. Once your data is no longer needed, we securely delete or anonymise it in accordance with our internal retention schedules.

Your Rights

You have certain rights regarding the personal data we hold about you. We are committed to respecting these rights and will respond to your requests promptly.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority or with EGIS as our alternative dispute resolution service.

Security of Your Data

We at Run4Win Casino implement technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our security practices include encryption of sensitive data, restricted access controls, and regular monitoring of our systems. While we strive to protect your data, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your account credentials.

Marketing Communications

If you have opted in, we may send you information about our Run4Win casino bonuses, daily promotions such as Monday SPINS or Wednesday GOLD, and updates about our VIP program. You can withdraw your consent to receive marketing communications at any time by using the unsubscribe link in our emails or by contacting our support team directly.

Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site traffic. For full details on how we use cookies, please refer to our dedicated Cookie Policy, which forms part of our overall privacy practices.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered on Run4Win. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team, available 24/7 via email or contact form at [email protected]. We are here to help address any privacy-related concerns you may have about using Run4Win Casino.